People will never forget how you made them feel
The Pediatric Experience
FEBRUARY 8, 2024
This week, we hosted an incredible 2-day Team Immersion Experience at PWC; during one of the sessions, we discussed some of the experiences we encounter in practice. We talked through strategies to keep patients engaged and delighted, wowing them with their care, results and experiences but we also talked about the tough bits too. Cancellations are always at the top of that list.
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